The background check is an important part of our onboarding process to ensure the trust and safety of our Wonolo Community. Background checks are facilitated by a third-party partner, Evident.
If you receive an error when completing the process, you will receive an email requesting for additional information to accurately process your background check and verify your identity.
You will be asked to upload the following:
- State or government issued ID with photo (front and back of ID required)
- A photo of yourself to match/verify your identity
When you receive the email requesting for more information, you will click on "Begin Now." Depending on the device you are using, you can follow the steps below.
Uploading Through a Web Browser or Desktop Computer
- In the email you receive When you click the link, it will take you to this page
2. Enter your SSN
3. You will be asked to upload a state issues ID. You will have two (2) options to upload your ID.
a. Upload from your files
b. Take a photo with your phone - if you choose this, you will need to enter your mobile number. You will receive a text message with instructions on how to complete the upload through your mobile device.
Uploading a Photo Through Mobile Device
1. If you select "Let me take a photo with my phone," you will be asked to enter your mobile number
2. You will receive a text message with a link to follow, simply click on the link on a web browser
3. You will be asked to upload the front of your ID first. Be sure your ID is on a flat surface and you're in a well-lit area!
4. You will be asked to take a photo of the back of your ID next
How do I Upload A Selfie?
After you've uploaded the front and back of your ID, you will be asked to upload a selfie. Below are the steps to complete the process.
1. You can select to take a new photo or upload one from your library
2. We recommend taking a new photo - select 'Take Photo.' Be sure to take your selfie in a well-lit location and smile!
3. Once you've snapped a photo of yourself, hit continue!
4. You will be taken to this page, hit Submit and you're all set!