As a Frontline worker, you may update bank information at any time. To do that, please follow these steps:
- Please reach out to support via firstname.lastname@example.org to request to update your bank information. Your current direct deposit documents will need to be 'rejected' on the backend for you to be able to update your information.
- You will then be asked to log in to your Workbright account once your old direct deposit details have been 'rejected'
- Select the tab 'Direct Deposit Enrollment' and enter your new details
- On the same thread you have with the support team, please confirm that you have made the changes
Please note, that after the changes have been made, your upcoming pay cycle may still be directed to your old banking information.