How Do Ratings Work?

When you rate a job, this is your chance to give us feedback. The same goes for the Requestor. 

Check out the rating scorecard that Requestor's typically use for rating your performance:

5 = Great job! Went the extra mile. Demonstrated the 5P's.
4 = Nice work. Performed up to expectations.
3 = Satisfactory. Performed the tasks that were given but wasn't quite the right fit.
2 = Poor Performance. Added little value or was disruptive.
1 = Unacceptable. Performance, behavior, and/or attitude was not professional.

If you do receive 3 stars or less from a Requestor, you may not be able to accept jobs from them in the future.

There are 2 types of ratings you'll see.

  1. Overall rating
  2. Job category ratings

Overall Rating

Your overall rating is based on the last 23 jobs you complete. That means if your overall rating happens to dip because you had an off day and got a less than 5 star rating, you can always increase your overall rating by knocking it out of the park on future jobs. Your overall rating counts jobs in all categories you work. So, if you worked at a warehouse on Monday and then picked up a delivery job on Wednesday, both would count toward your overall rating.

Job Category Ratings

Wonolo will still calculate the average rating for each job category. So if you've completed 10 warehouse jobs, you will still be able to see an average rating for just the warehouse jobs you've done. 

If you have also completed 5 Customer Service jobs, there will be a separate average rating based on all the jobs in that category. 

When we calculate the average rating for a job category, we count all the jobs you've completed, not just the last 23. Requestors will also be able to see how many jobs you've completed in a particular category. 

Ratings Affected by Withdrawals and No-Shows

 Incurring a late withdrawal or withdrawing from a job less than 6 hours from the start time, will earn you a 1 star rating which will reflect in your overall rating. 

Additionally, if a no-show occurs, your account will earn a -10 rating which impacts the overall rating on the platform. 

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